Terms of Service

1) Parties & Scope

These Terms are a binding agreement between SalesBlaster and the entity or person agreeing to them ("Customer," "you"). They govern your access to and use of SalesBlaster’s products: lead management, sequencing, email/SMS/voice agents, analytics (including call recordings/transcripts), CRM sync, and developer marketplace integrations (collectively, the "Services"). If you use the Services for an agency or company, you represent you’re authorized to bind that entity.

2) Account Structure (Agencies & Subaccounts)

SalesBlaster is multi-tenant. Agency owners can create Subaccounts for their clients. You are responsible for:

• configuration of Subaccounts;
• all activity occurring under your Accounts/Subaccounts; and
• ensuring each Subaccount complies with these Terms and applicable law.

3) Customer Data; Roles

"Customer Data" means data you (or your users) submit to the Services, including contacts, messages, call audio, transcripts, and metadata. For privacy purposes, you are the controller/business of Customer Data; SalesBlaster acts as your processor/service provider. You must have a lawful basis to process each contact’s data and to communicate with them.

4) Consent, Messaging & Telephony Compliance (Critical)

You must comply with all applicable laws and carrier policies, including without limitation:

• TCPA/TSR (U.S. Telephone Consumer Protection Act / Telemarketing Sales Rule), state mini-TCPA laws, and DNC rules.
• CAN-SPAM (U.S. commercial email), CASL (Canada), and comparable laws.
• A2P 10DLC registration and content rules when sending U.S. SMS/MMS, and carrier-mandated STOP/HELP support.
• Accurate Caller ID, STIR/SHAKEN, and required call recording disclosures (two-party consent jurisdictions may require express consent before recording).

Your obligations:

1. Obtain, record, and honor consent and opt-outs across channels.
2. Maintain and respect suppression lists (including reply STOP/UNSUBSCRIBE).
3. Don’t use the Services for illegal, deceptive, abusive, or harassing communications.
4. Don’t bypass carrier rules, 10DLC registration, or call-recording laws.

SalesBlaster provides tooling to help (e.g., opt-out handling, 10DLC fields, consent flags), but you are solely responsible for compliance.

5) Acceptable Use

You will not: (a) send spam or unlawful messages; (b) probe or disrupt the Services; (c) reverse engineer or resell outside agreed scopes; (d) upload malware; (e) use the Services for PHI/medical data (we are not HIPAA-compliant), children’s data, or other restricted categories.

6) AI Features & Outputs

The Services include AI generation, classification, and analytics. AI may produce incorrect or offensive content; you must review outputs and are responsible for your use. Unless you separately opt-in, SalesBlaster and its LLM subprocessors will not train base models on your Customer Data. We may use aggregated/de-identified metrics to improve the Services. You grant SalesBlaster a limited license to process Customer Data to provide the Services and to generate outputs per your configuration.

7) Third-Party Services & Marketplace

Integrations (e.g., telephony, email delivery, CRM, data enrichment, analytics, payment processors) are provided by third parties. You authorizeSalesBlaster to share the minimum necessary data with such providers under data-processing agreements. Third-party terms and privacy notices apply to their services; SalesBlaster is not responsible for third-party acts or omissions.

8) Beta/Experimental

From time to time we release preview features. Betas may be modified or discontinued at any time, are provided as-is, and may be subject to additional terms.

9) Fees, Billing & Taxes

Pricing may include subscriptions and/or usage-based meter(s). Unless otherwise stated in an Order, fees are due in advance for subscriptions and in arrears for usage. You authorize charging the payment method on file. Fees are non-refundable except where required by law. You are responsible for taxes (excluding our income taxes). Overage, late, or chargeback fees may apply as posted.

10) Term; Suspension; Termination

These Terms start when you first use the Services and continue until terminated. We may suspend or terminate for breach, unpaid invoices, legal risk, or platform security. You may terminate for convenience at any time. Upon termination, we will retain Customer Data per the Data Export & Deletion section.

11) Data Export & Deletion

For 30 days after termination, you may export Customer Data using available tools or by written request. After 60 days, we will delete or irreversibly de-identify Customer Data from active systems, except for backups and records retained for legal, tax, or audit obligations.

12) Security

We implement reasonable administrative, technical, and physical safeguards, including encryption in transit, access controls, and vulnerability management. No system is perfectly secure; you are responsible for safeguarding your credentials and endpoint security.

13) Confidentiality

Each party will protect the other’s Confidential Information with at least reasonable care and use it only for performing under these Terms.

14) Intellectual Property; Feedback

SalesBlaster retains all rights in the Services, software, and documentation. You retain all rights in your Customer Data. You grant us a royalty-free license to use feedback to improve the Services.

15) Indemnification

By Customer:

You will defend and indemnify SalesBlaster against claims arising from (i) your Customer Data; (ii) your communications and compliance obligations (Section 4); or (iii) your breach of these Terms.

By SalesBlaster:

We will defend and indemnify you against third-party claims that the Services (as provided) infringe a U.S. patent, copyright, or trademark, or misappropriate a trade secret, and we may modify, procure rights, or terminate the affected feature. This obligation excludes claims arising from your content, combinations not supplied by us, or your misuse.

16) Disclaimers

THE SERVICES ARE PROVIDED AS-IS AND AS AVAILABLE. WE DISCLAIM ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE SERVICE.

17) Limitation of Liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, special, incidental, consequential, cover, or punitive damages; and (b) each party’s aggregate liability under these Terms is capped at the amounts paid or payable by you to SalesBlaster for the Services in the 12 months preceding the event giving rise to liability. These limitations do not apply to your payment obligations or a party’s indemnification obligations for IP infringement or misuse of the other party’s Confidential Information.

18) Publicity

We may use your name and logo to identify you as a customer on our website and marketing materials unless you opt out by writing to support@salesblaster.ai.

19) Export; Sanctions; Anti-Corruption

You will comply with all export, sanctions, and anti-corruption laws. You represent you are not restricted by U.S. sanctions.

20) Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of [STATE, e.g., DELAWARE], excluding its conflicts rules. Any dispute will be resolved by binding arbitration under the Federal Arbitration Act and the rules of [JAMS/AAA] on an individual basis (no class actions). Either party may seek injunctive relief in a court of competent jurisdiction for IP or confidentiality breaches. Venue for any permitted court action is [COUNTY, STATE].

21) Changes

We may update these Terms. Material changes will be posted with reasonable advance notice. Your continued use after the effective date constitutes acceptance.

22) Miscellaneous

Assignment with notice (not unreasonably withheld). Force majeure. Order of precedence: Order/Order Form → DPA → Terms. Severability; waiver only in writing; independent contractors; entire agreement.